Terms & Conditions

Pricing Policy

KINESI-ALLERGY.COM.AU sells best quality health food and nutritional supplements and products at the lowest possible prices to provide the best possible value to our customers. Some products are occasionally put on sale at additional discount.

Payment Options

KINESI-ALLERGY.COM.AU uses PayPal for all transactions as this is the safest and secure method of payment. You can be rest assured that we do not hold any of your personal information or any credit card details on this website.

International Orders

Whilst our site KINESI-ALLERGY.COM.AU welcomes your orders we are at present unable to fulfil international orders directly through our Shopping Cart. We are working on this issue and hope to have this resolved shortly. Please contact us directly at kinesiallergy@gmail.com so that we can assist you further.

Product Availability

We make every effort to keep all our nutritional supplements and product lines in stock. However, occasionally a product may be out of stock. If you order multiple items and if any part or all of your items are not in stock at the time, we will advise you of their estimated arrival times and seek further instructions before proceeding.

When we need to order an item in for you, the price shown may no longer be current, as new stock shipments may have different prices, we will inform you of the new price and seek your instruction before proceeding.

Cancelling Online Orders

You may cancel all or part of your online order, provided you contact us before you receive the email notification that your order has been despatched.

Please email kinesiallergy@gmail.com and include your order number.

Delivery Cost & Information

For a limited time all Australian retail orders over $50.00 will be shipped FREE and at no charge. Our standard charge for Australian orders is $10.00 for orders under $50.00.

International orders are GST exempt. Overseas freight charges will be advised at time of ordering.

Packages need to be signed for on delivery. Please ensure you use a delivery address where someone will be able to sign for the delivery during business hours. Extra delivery charges may apply if there is no one at the delivery location to receive the goods.

All orders to be delivered within Australia should be received within 1-5 business days once processed and payment is cleared through PayPal. Orders placed over the weekend or Public Holidays will be sent out on the next available business day.

Overseas orders should be received within 7-14 business days of processing.

Refunds and Returns

Our refunds and returns policy is easy to exchange any product that is faulty or has been damaged prior to delivery or where an error in processing has occurred. Please contact us at kinesiallergy@gmail.com within 14 days to obtain a Returns Authorisation Number. Returns will not be accepted unless a request for a Returns Authorisation Number has been issued.

If you ordered the wrong product from KINESI-ALLERGY.COM.AU or you decide that this product is not for you, simply return the item unopened and undamaged with a copy of your invoice to us within 14 days for a full refund.  The buyer is responsible for the return postage costs.

Please note products are not returnable or refunded where they have been opened or the seal broken.

Refunds by law: In Australia, consumers have a legal right to obtain a refund from a business for goods purchased if the goods are faulty, not fit for purpose or do not match the description.

Disclaimer

Information on KINESI-ALLERGY.COM.AU is not intended as medical advice or to diagnose, prescribe or to treat or cure any condition. All information provided is for educational and general knowledge purposes only and must not be construed as health and efficacy claims.

All nutritional supplements and products sold on this website should be used only as directed on the label.

KINESI-ALLERGY.COM.AU accepts no responsibility for misuse of any of the nutritional supplements or products we sell. We encourage you to make your own informed health choices in consultation with your qualified healthcare professional.

All information on this website is accurate and up to date to the best of our knowledge. However, no liability is accepted by KINESI-ALLERGY.COM.AU for inaccuracies, errors or omissions.

Privacy Policy, Email Subscription & Unsubscribe

By visiting www.kinesi-allergy.com.au or any of the domain names that link to www.kinesi-allergy.com, you are accepting the practices described in our privacy policy. This includes any email communication relevant to your dealings with www.kinesi-allergy.com including occasional promotional information. You may opt out of these emails at any time by emailing us at kinesiallergy@gmail.com.